TERMOS E CONDIÇÕES

1. Compendio D'aventura, has EXCAPE as its brand, and its function is to be a tour operator, which organizes Tours with and without a guide.

2. Produts

EXCAPE sells TOURS as a sales product.
2.1 Model Tours
2.2 Tours tailored to the customer's request.

3. Prices

Prices are calculated depending on the duration of the Tours and the services included.
3.1. Model Tours have a fixed price, as shown in Table A - Prices
3.2. Made-to-measure Tours have a price calculated on the date of presentation of the budget to the client, being valid for 30 days.
3.3. On certain Tours it is mandatory to pay a deposit set at 400€ (four hundred euros), the tours with the respective deposit are shown in Table A - Prices

4. Services

4.1. The services included within each Tour are shown in Table B – Included Services.
4.2. In made-to-measure tours, the services included are made known to the client through a quote.

5. Reservations/Payments

5.1. Reservations can be made through the online shop at www.excape.pt, or by contacting by email at reserves@excape.pt.
5.2. In order for the reservations to be valid, the customer must pay in full through the means available on the website www.excape.pt
5.3. In case the reservation is made by email, the customer will have to pay the reservation by bank transfer, to the account:

NOME: COMPENDIO DAVENTURA UNIPESSOAL, LDA
IBAN: PT50 0035 0597 00079731130 72
BIC/SWIFT: CGDIPTPL

6. Cancellation

Cancellation can be requested, for this you must request it by email to reservas@excape.pt. Cancellation is valid after confirmation of receipt by Excape, through the same means. No other means of communication are allowed.
6.1 With the cancellation made until:
a) Up to 45 days before the start of the tour, payment will be refunded in full.
b) Up to 10 days before the start of the tour, 50% of the payment will be refunded. c) In the last 10 days there is no right to refund the payment.
6.2 In case there are expenses with the return of the amount paid, these are the customer's responsibility, and deducted at the time of return.

7. Minimum age

The client must have completed the tour date 18 years of age.

8. Driving licence

The client must have the date of the Tour to have a valid driving license to circulate in Portugal and licenses for the vehicle he will drive on the tours.
It is the customer's responsibility to comply with the law

9. Motorcycle

Excape undertakes to make available for the reserved tour the motorcycle model referred to in Table B – Included Services.
In case of unavailability of the model, it will be replaced by the closest available model. If there is a breakdown of the motorcycle in use, it will be replaced by an identical model, or by the closest available model

10. Equipments

Equipment for the practice of the Enduro sport provided for the Tours is available for rent at the time of booking.
This rental consists of:
a) Helmet
b) Boots
c) Kneepads
d) Protective breastplates
e) Protective glasses
f) Sweater
g) Pants
h) Gloves
The customer is responsible for the proper use of the equipment and if it is damaged by improper use, it is responsible for its replacement, in the form of payment.
10.1 The use of proper equipment is mandatory on all Tours. The lack of it is reason to cancel the Tour, not entitlement to any type of indemnity or payment.

11. Security deposit

The deposit is required on Tours mentioned in Table A – Prices.
11.1 The deposit has a value of 400€ (four hundred euros), being charged at the time of booking.
11.2 The purpose of the deposit is to pay for motorcycle components and equipment used in the Tours, which are damaged by improper or negligent use.
11.3 Excape reserves the right to decide how the motorcycle and equipment were used.
11.4 Excape reserves the right to deduct from the deposit the amount corresponding to the damage done in 11.2 without prior authorization from the customer.
11.5 The return of the deposit or remainder is made by bank transfer to the IBAN indicated by the customer. This refund will be made within the first 5 days after the tour ends.
11.6 If the customer's expense for the improper use of the motorcycle or equipment, as provided for in 11.2, exceeds the stipulated deposit, the customer is obliged to transfer the difference in value within 5 days following the end of the tour to the account:
NOME: COMPENDIO DAVENTURA UNIPESSOAL, LDA
IBAN: PT50 0035 0597 00079731130 72
BIC/SWIFT: CGDIPTPL

12. Customer Liability

12.1 The customer is responsible for ensuring that he is legally entitled to use the vehicle he rented on the chosen Tour.
12.2 It is considered responsible for all fines and legal charges for traffic irregularities and other legal infractions during use
12.3 The customer is responsible for the use of the vehicle as provided for in the manufacturer's recommendations, and ensuring that:
a) It will not be used after consumption of alcohol or drugs. b) It will not be used when the client's physical condition is weakened, whether due to fatigue or illness. c) It will not be used for illegal purposes. d) It will not be used negligently. e) It will not be used if it is considered to be unsafe from the mechanical point of view. f) It will be used in full respect for the highway code. In case Excape finds that the above mentioned rules have not been complied with, it reserves the right to withdraw the vehicle from the customer, not being obliged to return any monetary value or compensation.
12.4 By accepting the terms and conditions, the client considers that he/she has the strength, physical/health capacity to participate in the chosen Tour and assumes the risks associated with his/her participation, namely that of falling and injury.
12.5 Customers are obliged to notify Excape at the time of booking if they have any food restrictions/intolerances or if they take any type of medication that could interfere with the driving and handling of the vehicle during the Tour.

13. Excape's Liability

13.1 Excape must deliver the vehicle in correct and safe technical conditions for its intended use.
13.2 Deliver the vehicle with a full tank every day of the Tours.
13.3 Ensure that vehicles have motor insurance valid in Portugal for circulation on public roads.

14. Seguros

The customer is protected by a civil liability and personal accident insurance that covers the risks arising from the activity carried out by the company.
a) Civil liability policy No. 1017167520 of the company Liberty Seguros.
b) Personal Accident Policy No. 1017164590 of company Liberty Seguros.
c) Vehicles have motor insurance active and valid against third parties, as required within the national territory.
14.1 Exclusions
Case:
a) The customer leaves the scene of an accident in which he was involved.
b) The customer does not immediately report to the authorities and Excape the theft or disappearance of the vehicle.
c) The customer is not legally entitled to drive the vehicle in which he is.
d) The client is under the influence of alcohol, drugs or other narcotic substances. In any of the cases mentioned above, the insurance conditions are annulled, and the customer becomes responsible for all damages caused to himself, third parties and motorcycles.

15. Image rights

All photos and videos produced by Excape during the Tour are property of Excape, and may use any of this content for advertising campaigns, use on its website www.excape.pt, as well as on all social networks where it has a presence. All content can be used as long as the customer is not directly and explicitly identified, without his written permission.

16. GPS devices

It is forbidden during the Tour, the use of GPS, or other similar system, which allows to record the route. If any of these devices are detected, the Tour is interrupted until delivery of the same equipment to Excape. In case of refusal by the client, the Tour is canceled in its entirety, not entitlement to any payment or compensation by Excape to the client.

17. Changing Reservations

If the client intends to make a change to the reservation, whether in its content, as in the services provided, it must be communicated up to 45 (forty-five) days before the start of the Tour. After this period it is impossible to make any changes. If the booking change has a cost difference, in favor of Excape, this difference will have to be settled within three days after confirmation of the change, by transfer to the account:

NOME: COMPENDIO DAVENTURA UNIPESSOAL, LDA
IBAN: PT50 0035 0597 00079731130 72
BIC/SWIFT: CGDIPTPL

In case the change of the reservation has a difference in favor of the client, this difference will be settled within three days following its confirmation, to the bank account that the client informs. The communication about changes to reservations must be made exclusively to reservas@excape.pt

18. Hotels and restaurants

Excape reserves the right to change the Hotels or restaurants initially foreseen, replacing them with similar services and without price changes.
Excape is not responsible for service that hotels and restaurants provides or, damages, injuries, accidents, delays or irregularities that may occur or affect, the customers, or ther luggage, during use hotel and restaurant services

19. Bad weather and catastrophes

Excape reserves the right to reschedule or cancel a Tour, even if it has already started, for reasons of bad weather and catastrophes. Predicted conditions for cancellation:
a) In case of an orange or red alert, to the location where the Tour takes place, determined by civil protection.
b) In case of heavy rain and flooding of the Tour locations.
c) In case of heavy thunderstorm.
d) Any other weather situation that endangers Excape's customers and employees.
19.1 In case of cancellation of the Tour, this or what is missing from it can be scheduled or cancelled.
The scheduling for the new dates, proposed by Excape, must be approved by the customer, leaving the customer without the right to any type of indemnity or payment. Cancellation, before the start of the Tours, for the reasons mentioned in 19 obliges Excape to refund the full amount paid. If the cancellation is made in the middle of the Tour, the total amount corresponding to the missing days will be refunded. The return will be made by bank transfer to an account defined by the customer and communicated by email to reservas@excape.pt.

20. Website use

20.1. Access to and use of this website is subject to acceptance of these terms and conditions. If you do not agree to these terms and conditions, you must immediately cease use of this website.
20.2. The content and information provided on this website, including its terms and conditions, may at any time be changed by the Excape without notice.
20.3. Access to the Excape website may be suspended temporarily or permanently and without prior notice. While we will endeavor to ensure that the website is available 24 hours a day, we will not be responsible if for any reason the website is not available at any time or for any period of time.
20.4. While we will do our best to ensure that all information contained on the website is accurate, we cannot guarantee that all information is accurate and up to date. Accordingly, we accept no liability for errors or omissions with respect to the content of the website.
20.5. If you find the wrong information on the website we ask that you inform us. We will immediately take the necessary steps to correct it.
20.6. By accessing other websites through links provided by the Excape, you acknowledge that the Excape does not exercise any control over the contents of such websites and that, as such, the Excape may not be responsible for any consequences resulting from access to them, by whatever means.
20.7. We will not be liable for damages resulting from agreements, legal documents, or otherwise by the use or inability to use this website or any material contained therein, or for any action or decision taken as a result of the use of this website or such material.
20.8. The user acknowledges that all information and content made available on this website, including images, videos, texts and information, logos and graphic design of the website or any document contained therein, are the industrial or intellectual property of the Excape or third parties that have authorized their inclusion or have been authorized by the Excape.
20.9. It is strictly forbidden for the user to copy, unless otherwise authorized by Excape, reproduce, alter, transmit, disclose, market or otherwise make available to third parties the information made available through this website, except for private purposes and free of charge. Any use of information should always refer to the source.

21. Acceptance of general conditions

When confirming their reservation, the customer confirms that they have read and accepted the terms and conditions.

Table A – Prices
tourpricesurety
Drop In Tour 900€ Not applicable
Standard Tour 1490€ Not applicable
Full Experience Tour 1950€ Not applicable
Adventure Tour 900€ Not applicable
Hard Enduro Tour 1490€ 400€
Paul Bolton Tour 1600€ Not applicable
Tabela B – Serviços Incluídos
TOURSLUNCHESDINNERSRIDDING DAYS (a)OVERNIGHTSTRANSFERES (b)
Drop In Tour 2 1 2 1 2
Standard Tour 3 3 3 3 2
Full Experience Tour 4 4 4 4 2
Adventure Tour 2 1 2 1 2
Hard Enduro Tour 2 2 2 2 2
Paul Bolton Tour 3 2 3 2 2

a) Every motorcycle day includes, rental of a KTM model 250 EXC TPI 2022 motorcycle, replacement vehicle, mechanic, logistical support in the field through a TT vehicle, accompanied by an experienced guide.
b) Refers to a trip from Porto airport to the starting point of the Tour, or its reverse route.